Fusion CX Limited, formerly Xplore-Tech Services Private Limited, was incorporated in 2004 and converted into a public limited company in March 2025. The company provides business process management services to clients across the US, Canada, the UK and other international markets.
Its solutions serve key industries including telecommunications and utilities, healthcare and life sciences, high technology and telecom (HTT), banking, financial services and insurance (BFSI), and retail. Fusion CX combines domain expertise with proprietary artificial intelligence tools to deliver multilingual and omnichannel customer engagement, operational efficiency and digital transformation services. Its technology portfolio includes generative AI-driven solutions supporting customer interactions at scale.
The company has expanded through acquisitions and the establishment of delivery and nearshore centres. Acquisitions include HelpDeskNow Inc., O’Currance Inc., Phocus Contact Solutions Inc., SupportSave LLC, Finaccess BPO (Phoneo) in Morocco and Competent Synergies Private Limited, which merged with the company in 2024. Its operational footprint includes centres in India, El Salvador, Jamaica, Albania, Morocco and Colombia, along with additional Indian centres established between 2022 and 2025.
Fusion CX is planning an initial public offering of up to ₹1,000 crore through a Draft Red Herring Prospectus. The proposed issue comprises a fresh issue of ₹600 crore and an offer for sale of ₹400 crore, with equity shares having a face value of ₹1 each.
