Privacy

Privacy Policy

This Privacy Policy outlines the information practices of Tradomate.one ("we," "us," or "our") for users of our platform and applies to personal data that we collect from you when you visit this website, create an account, use our applications or services ("you" or "your"). It provides information on what personal data we collect, why we collect personal data, how it is used, the lawful basis on which your personal data is processed, how it is stored, and how we share information.

By using our Service or submitting your personal data, you are agreeing to accept the terms of this privacy policy, so please read it carefully. If you disagree with this privacy policy at any point or time, you should stop using our Services and delete your user account.

Information We Collect

1. Account Information

  • When you register for our platform, we collect personal information such as your name, email address, and any additional information required for account creation.
  • We also use web tools on our website to help us monitor traffic patterns to see how our users navigate through our site.

2. Authentication Information

  • To facilitate secure login, we use Single Sign-On (SSO) authentication. This involves collecting and storing authentication tokens securely.
  • When you sign in to your account using your internet service credentials (Google, Twitter, LinkedIn), such service sends us your username and the email address associated with the credentials you've used. We neither control nor take any responsibility for the way third parties provide information about you and/or process your personal data.

3. Usage Information

  • We collect data on your interaction with our platform, including but not limited to the features used, historical data accessed, backtesting results, and paper trading activities.
  • Like most websites, we use web server log files that include internet protocol (IP) addresses, browser types, internet service providers, referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. Note that IP addresses are not tied to personal data in our web server log files.
  • We collect the following information about the devices you use to interact with our services: IP address of the device (from which we can also infer the country you are connecting from), device type, operating system, application and browser version. We collect this information to prevent spam and abuse of our services. IP addresses may be considered personal data in certain jurisdictions, and will be treated in accordance with this privacy policy.

4. Broker Integration Data

  • If you choose to integrate your account with a broker, we may collect necessary information to facilitate this integration securely.

How We Use Your Information

Providing Services

  • We use the collected information to deliver the services offered on our platform, including historical data access, backtesting, paper trading, and broker integration.

Improving User Experience

  • We analyze usage patterns to enhance and personalize your experience on our platform, making it more intuitive and relevant to your needs.

Communication

  • We may use your contact information to send important service-related messages, updates, and newsletters. You can opt out of non-essential communications.

Broker Integration Data

  • If you choose to integrate your account with a broker, we may collect necessary information to facilitate this integration securely.

Information Sharing

Third-Party Service Providers

  • We may share information with third-party service providers to assist us in delivering and improving our services. These providers are bound by confidentiality obligations.

Legal Compliance

  • We may disclose information when required by law or in response to legal requests, court orders, or government regulations.

Analytics providers

  • We may use third-party service providers to monitor and analyze the use of our services and mobile/desktop applications. We use this information to analyze and improve the work of our services and mobile applications.
  • We may use Google Analytics as a web analytics service on the Website. Privacy practices of Google Analytics can be seen on Google's website.
  • We may use PostHog as a product analytics service on the website. Privacy practices of PostHog can be seen on Posthog website.

Information disclosure

We adhere to a strict policy of safeguarding the confidentiality of nonpublic information pertaining to both our current and former customers. Under no circumstances do we disclose such information to any external parties. Our commitment extends to refraining from the sale of customer lists, and you can trust that your name will never be sold to a catalog company.

Payment Information

  • If you register to be a user of Basic/Standard/Premium Accounts (a "Paid User"), our third party payment processor will process information about the payment card and bank account information or payment account information that we require for the purpose of recording and processing your account registration.
  • Paid Users must provide payment information needed for billing purposes only (name, postal address, payment card information or payment account information) and is processed by our payment processors. When you are making a payment, we do not have access to your payment card information. Should we have any issues with processing an order, the email address you have provided will be used to contact you. For more information on what type of information is collected by our payment processors, please view their individual privacy policies.

Security

  • We employ industry-standard security measures to protect your information. This includes encryption, access controls, and regular security audits.

Your Choices

Account Settings

  • You can review and update your account information by accessing your account settings.

Communication Preferences

  • You can manage your communication preferences by opting in or out of specific types of communications.

Data Retention and Deletion

  • We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
  • We do not delete any information that you have provided unless you request for the deletion of your account.
  • To delete all of your information that you have provided us, you must send an email to [email protected]. Once we recieve your deletion request email, your account will be reviewed for any pending payments due. If everything is cleared, we shall delete your data within 7 days.
  • If you have pending payments due while requesting for deletion, you will be informed and, the deletion process will not take place till you sort out the dues and request for a deletion again after doing so.
  • Please note that if you have requested your account to be deleted, we will delete the subsequent personal data you have supplied us.
  • Note that search engines, as well as third parties, can keep copies of your publicly available information once your account has been deleted.

Children's Privacy

  • Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Updates to Privacy Policy

  • We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at [email protected] .